Terms and conditions

1. ACCEPTANCE

By accessing or using our services, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

2. AGE RESTRICTIONS

You must be at least 18 years old to access our website and use our services. If you are under this age, please do not continue using our site or services.

3. PERSONAL DATA AND SECURITY

We collect certain personal data from users for purposes such as authentication, payments processing, and customer support. We will store and process this information in accordance with applicable laws and regulations. Our website uses industry-standard encryption to protect your personal data during transmission. You are responsible for maintaining the confidentiality of your account credentials.

4. RESPONSIBLE GAMBLING

We encourage all users to gamble responsibly and within their means. To that end, we offer a range of tools to help you manage your play:

• Deposit limits: Set daily/weekly/monthly deposits to control how much you spend on gaming.
• Session reminders: Receive alerts after specified intervals to prompt self-reflection or break time.
• Loss limits: Establish betting restrictions per day or week to prevent significant losses.

5. SELF-EXCLUSION

If needed, you can exclude yourself from our services for a specific period of 6 months to 5 years by contacting customer support. Upon expiration of the chosen exclusion term, we will re-enable your account unless you explicitly request otherwise in writing.

6. CUSTOMER SUPPORT AND COMMUNICATIONS

We strive to provide responsive and helpful support through multiple channels (live chat, email). Response times typically vary between under a minute for live chats during business hours up to several hours or one business day via emails.

7. WITHDRAWAL PROCESSING TIME AND LIMITATIONS

Withdrawal requests may be subject to verification checks before processing. We endeavor to honor withdrawal requests within 48-72 hours after validation, though specific times might vary based on the chosen payment method and bank processing speeds. The minimum amount for single withdrawals is as per applicable jurisdiction's regulations.

8. FAIR PLAY AND GAME OUTCOMES

Our online casino games are designed with fairness in mind, using independently certified random number generators (RNGs) to ensure unpredictable game outcomes. Game results are generated by mathematical algorithms and cannot be manipulated or affected by any external factors, including the player's actions or server-side interference.

9. GAMBLING ADDICTION RESOURCES

For Canadian users and others seeking support for problem gambling:

• ConnexOntario (for Ontario residents)
• Provincial problem-gambling helplines
• Gamblers Anonymous
• GamCare

Please reach out to these organizations if you or someone you know requires help with responsible gambling.

10. CHANGE OF TERMS

We reserve the right to modify or update our Terms and Conditions at any time without prior notice to users. Changes will be reflected in this document. Continued use of our services after changes take effect means acceptance of those updated terms.

11. ENTIRE AGREEMENT AND GOVERNING LAW

These Terms constitute the entire agreement between you and Ace Pokies Casino regarding your access to, and use of, its services. These Terms shall be governed by, construed in accordance with, the laws of Canada (for users) or other applicable jurisdictions where we operate.

12. JURISDICTION

For any disputes arising from these Terms and Conditions or related to your usage of our website and services, you agree that they will be resolved through binding arbitration according to the rules provided by your jurisdiction's dispute resolution body, if available.

By using Ace Pokies Casino online services, you acknowledge understanding and agreeing to abide by all terms set forth in this document.